Refund policy

Last Updated: September 30, 2026

All purchases of ListInMotion video production services are subject to the following refund terms.

Before Complete Submission — Full Refund

If you have completed checkout but have not yet submitted a Complete Submission of the required listing photographs and materials, you may request a full refund at any time by contacting support@listinmotion.com.

After Complete Submission — Generally Final Sale

Once Company receives a Complete Submission and production begins, orders are generally non-refundable and non-cancellable, except as expressly provided in this Refund Policy or as otherwise required by applicable law. Unless otherwise agreed by Company, revisions are not included after production begins. Company may, at its discretion, correct technical errors or mistakes attributable to Company.

Non-Delivery

Our standard turnaround is approximately 24 hours from Complete Submission. If we have not delivered the ordered video within 72 hours of Complete Submission, you may request a full refund, except where the delay is caused by incomplete, incorrect, inaccessible, replacement-required, or otherwise unusable Customer Content, or by circumstances beyond our reasonable control.

How to Request a Refund or Cancellation

Contact support@listinmotion.com and include your order number. Cancellation and refund requests made before Complete Submission are eligible for a full refund in accordance with this policy. Requests made after Complete Submission are subject to the terms above.

Policy Updates

We reserve the right to modify this Refund Policy from time to time. Changes will apply to orders placed after the updated policy is posted. Orders placed before a change remain subject to the version of the Refund Policy in effect at the time of purchase.

Contact: support@listinmotion.com